Privacy Policy

To provide online gambling services safely and effectively, Ufo9 Casino may handle different types of information about players and visitors. The information collected will depend on how you use the website, whether you create an account, the services you request and the legal or security checks that apply.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to create and manage your account. We may also keep records of messages, requests and communications with customer support.

Identity and verification information

Online gambling services may require information or documents that help confirm your identity, age, location or eligibility to use the service. This can include identification documents, proof of address, information about your source of funds or other information requested during verification. These checks help protect players, prevent impersonation and support anti-fraud and safer gambling processes.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or transaction without necessarily holding all underlying payment details ourselves.

Device, usage and cookie information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, approximate location, pages visited, access times and interaction information. We may also use cookies and similar technologies to remember preferences, support essential website functions, understand usage and help maintain security.

Personal information is used only for appropriate business, service, security and legal purposes. The main reasons we may use information include:

• Creating, maintaining and administering your player account.
• Providing access to casino games, account functions and related services.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age, location and eligibility where required.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Responding to questions, complaints, support requests and data-rights requests.
• Improving website performance, functionality, usability and player experience.
• Understanding general usage trends and maintaining the reliability of our systems.
• Sending service communications, including account, security and transaction messages.
• Sending marketing communications where permitted and where you have provided the necessary permission or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.

We aim to use information that is relevant to the purpose for which it is collected. We may combine information from your account, website activity, transactions and communications where this is reasonably necessary to operate the service, protect the platform or meet our obligations.

Marketing communications

You can choose not to receive promotional messages. Marketing emails may include an unsubscribe option, and you can also contact us using the email address in the data rights section below. Opting out of marketing does not stop important service messages about your account, security, transactions or changes to the service.

Information may be shared with trusted service providers where this is needed to operate Ufo9 Casino or provide a requested service. Examples may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support services, fraud prevention providers, security specialists and professional advisers. These providers should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or the public; investigate suspected fraud or misuse; respond to lawful requests; resolve disputes; enforce applicable terms; or comply with legal and regulatory requirements. We do not sell personal information as part of ordinary website operations.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No online service can guarantee complete security, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored electronically and may be handled by service providers located in Australia or another country, depending on the systems used to operate the website. Appropriate steps should be taken to protect information when it is handled by third parties or across borders.

Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, dispute management, security or business records. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to applicable obligations.

Cookies are small text files or similar technologies placed on your device when you visit a website. Ufo9 Casino may use essential cookies to support login, account security, session management and core website functions. Other cookies may help remember settings, measure website performance, understand how pages are used and improve the player experience.

Some cookies may be provided by service partners that help with analytics, security, payment processing or other website functions. The information collected through cookies may include device details, browser information, pages visited and general usage activity. Cookies do not usually identify you by name on their own, but they may be linked with account or device information where appropriate.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. Disabling essential cookies may affect login, security features or parts of the website. Your browser may also provide controls for other types of tracking technologies.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting that inaccurate or incomplete information is corrected, asking for information to be deleted where there is no valid reason to keep it, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights or ask a privacy question, contact support@ufo9-casinos.com. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before providing information, making a correction or taking other action. This is intended to protect your information and prevent requests from being made by someone else.

• Access: ask for a copy or summary of personal information held about you, subject to applicable limits and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
• Deletion: ask us to delete personal information where it is no longer necessary or where applicable requirements allow deletion.
• Marketing consent: withdraw permission for promotional communications at any time by contacting support@ufo9-casinos.com or using an available unsubscribe option.

A request may not always be completed in full. For example, information may need to be kept for legal, security, fraud prevention, dispute or responsible gambling reasons. Where information cannot be deleted or a request cannot be followed exactly, we will aim to explain the relevant reason. Closing an account does not automatically remove every record connected with it.

Policy updates

This Privacy Policy may be updated when our services, technology, practices or legal obligations change. The current version will apply from the date it is made available on the website. Players should review this page from time to time. If an update is important, we may provide an additional notice through the website or another appropriate communication channel.