Ufo9 Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Ufo9 Casino in relation to your use of the website, account services and gambling products made available through the platform. They apply to all visitors, registered users and players, whether you access the website by computer, mobile phone, tablet or another supported device.

You must read these terms before using the website. If you do not agree with any part of them, you must not register, deposit money, place a bet or otherwise use the services. We may publish additional rules for particular games, payment methods, promotions or features. Those rules form part of these Terms & Conditions when they apply to your use of the relevant service.

Your eligibility

• You must be at least 18 years old, or any higher minimum age required by the laws that apply to you.
• You must use the website only where online gambling is lawful for you to do so.
• You must provide accurate, current and complete information when registering or responding to verification requests.
• You must not allow another person to use your account or use another person’s account.
• You must not be an excluded person, a person subject to a gambling restriction, or otherwise prohibited from using the services.
• You are responsible for checking whether access to online gambling is permitted in your location.

Ufo9 Casino may refuse registration, restrict access or close an account where this is necessary to comply with applicable law, regulatory requirements, security procedures, responsible gambling obligations or these terms. We may request evidence of age, identity, address, source of funds or other information before allowing certain activities.

Account security

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password and do not share it with anyone. Notify Ufo9 Casino promptly if you believe your account has been accessed without permission, your details have been lost, or any transaction appears incorrect. We may suspend access while an account security issue is investigated.

Only one account may be held by each player unless Ufo9 Casino expressly agrees otherwise. Opening or using multiple accounts, creating accounts for another person, or attempting to avoid an account restriction is not permitted. If duplicate or linked accounts are identified, we may review the accounts and take appropriate action, which may include suspension or closure.

Account information and verification

You must keep your personal details accurate and update them when they change. We may carry out identity, age, fraud, financial crime and source-of-funds checks. You agree to provide documents or information that are reasonably requested for these checks. Until verification is completed, some account functions may be limited and a withdrawal may be delayed or declined where permitted by law.

Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use payment instruments belonging to another person without permission. The available payment methods, minimum or maximum transaction amounts and processing conditions may be shown on the website and may change from time to time. A deposit is intended for genuine participation in the services and must not be used to test, abuse or circumvent payment controls.

You are responsible for ensuring that deposits are affordable and do not interfere with your ordinary living expenses. A transaction may be rejected, reversed or held for review if it appears unusual, unlawful, unauthorised or inconsistent with these terms.

Withdrawals and balances

Withdrawal requests are subject to account verification, applicable payment rules, game settlement and any relevant promotional terms. We may return funds through an appropriate payment method, request further information, or use a method that reasonably confirms ownership of the funds. Any applicable fees, taxes or charges that are your responsibility will be handled in accordance with the information provided on the website and applicable law.

If a payment is reversed, charged back, made fraudulently or credited in error, you remain responsible for the resulting amount. We may correct an obvious error, cancel a transaction affected by an error, or recover an amount that was paid to you incorrectly. If your account shows a positive balance after closure, we will deal with it in accordance with applicable law and any required verification.

Using the games

Game rules, displayed information and any applicable conditions should be reviewed before you play. You are responsible for checking your stake, selected game, bet details and confirmation before completing a transaction. Once a bet has been accepted, it may generally not be cancelled except where the relevant rules or applicable law allow it.

Game results are determined by the relevant game system and recorded in the platform’s records, subject to correction of an obvious technical or administrative error. If a game is interrupted, incorrectly displayed or affected by a technical problem, Ufo9 Casino may void affected play or take another reasonable action consistent with applicable rules and law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. These may include eligibility conditions, expiry dates, wagering or play requirements, game restrictions, maximum values, deposit conditions and withdrawal rules. You should read the relevant offer terms before accepting or using a promotion. Where promotional terms conflict with these general terms, the specific promotional terms apply to that offer.

We may withdraw, amend or refuse a promotion where this is permitted by its terms or required to prevent misuse, fraud or an unfair advantage. A promotion must not be claimed through multiple accounts, automated activity, misleading information or any other method intended to bypass its conditions.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and never gamble with money needed for rent, bills, food or other essential expenses. Do not chase losses, borrow money to gamble, or play when affected by alcohol, drugs, stress or strong emotions.

• Use any available deposit, stake, loss or session limits that suit your circumstances.
• Take regular breaks and keep track of time and spending.
• Use available account timeout or self-exclusion options if gambling is no longer enjoyable or controlled.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Contact Ufo9 Casino through the support options shown on the website if you need help applying a restriction to your account.

A self-exclusion or account restriction is intended to help you stop gambling. You must not attempt to open a new account or use another person’s account during a restriction. We may close accounts identified as being used to avoid responsible gambling controls.

Acceptable use

You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious software, use automated tools without permission, manipulate game outcomes, exploit a vulnerability, reverse engineer the platform, or engage in fraud, collusion, money laundering or any other unlawful conduct. You must not copy, modify, distribute or commercially exploit website content unless you have permission to do so.

Availability and technical issues

We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, security reasons, telecommunications failures or circumstances outside our reasonable control. We do not guarantee that the website will always be uninterrupted, error-free or compatible with every device. You should not rely on website content as financial, legal or professional advice.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. We may use information to operate accounts, process transactions, verify identity, manage risk, meet legal obligations, provide support and communicate service information. You must ensure that the information you provide is truthful and that you can receive important account and security messages.

Suspension and termination

We may suspend, restrict or close an account if we reasonably believe that you have breached these terms, provided inaccurate information, misused a promotion, engaged in prohibited conduct, failed a verification process, or created a risk to the platform or other users. We may also take action where required by law or responsible gambling obligations. Closure does not remove obligations that arose before the account was closed.

Changes, complaints and governing law

These terms may be updated from time to time to reflect changes to the website, games, law, technology or business practices. The updated version will be made available on the website. Where required, we will provide notice of material changes. Your continued use of the services after an update means that you accept the revised terms.

If you have a question or complaint, review the support and complaints information available on the website and provide clear details of the issue, relevant dates and any supporting information. We will review complaints fairly and may request further information before responding. Nothing in these terms limits any non-excludable rights or protections available to you under applicable Australian law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms, together with any applicable game, payment, promotional and privacy information, represent the rules governing your use of Ufo9 Casino unless another written agreement applies.